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the easiest most convenient way to ride.
EZconnect’s one click or call scheduling service combined with the EZfare mobile ticketing app is the formula for effortless travel on your favorite transit system. Simply download the free app then use it to pay your fare on BCRTA, CARTS, Metro, and SARTA.
Learn more and download the EZfare app
What is EZConnect?
EZConnect is a centralized one call/one click customer service center designed to provide easy access to public transportation services. EZConnect will improve and simplify paratransit reservations, On Demand ride scheduling, fixed route questions and customer relation services to large regions with multiple public transportation providers by using a single phone number or website.
FAQ
For the initial phase of EZConnect, Metro will be handling after-hours calls for both Metro and BCRTA.
Supported by NEORide, the EZConnect project has received over 2 million in federal and state grant funding.
When calling EZConnect, customer service agents can provide information regarding;
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Where your bus is (fixed route or paratransit)
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Allow for cancelation of any BGo, Saferide, BCare, Metro Access or MetroNow services.
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Review and assist with existing rides.
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Provide information regarding EZfare payments.
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The EZConnect call center operates from 6:00 PM to 9:00 PM (after the BCRTA and Metro call center closes for the day). All telephone calls to their call centers will be forwarded to the EZConnect centralized information center.
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BCRTA customer service 513-785-5237
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Metro customer service 513-621-4455
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EZConnect 1-855-499-RIDE (7499)
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To receive a paratransit application, please call EZConnect 1-855-499-RIDE (7499)
During the initial launch, EZConnect representatives will only be able to respond to Metro (Metro Bus, Metro Now, and Metro Access) and BCRTA (BCRTA bus, BGO, BCARE, and CincyLink) inquiries. Other transportation services may be added in the future.
For the initial phase of EZConnect, Metro will be handling after-hours calls for both Metro and BCRTA.
Supported by NEORide, the EZConnect project has received over 2 million in federal and state grant funding.
When calling EZConnect, customer service agents can provide information regarding;
-
Where your bus is (fixed route or paratransit)
-
Allow for cancelation of any BGo, Saferide, BCare, Metro Access or MetroNow services.
-
Review and assist with existing rides.
-
Provide information regarding EZfare payments.
-
The EZConnect call center operates from 6:00 PM to 9:00 PM (after the BCRTA and Metro call center closes for the day). All telephone calls to their call centers will be forwarded to the EZConnect centralized information center.
-
BCRTA customer service 513-785-5237
-
Metro customer service 513-621-4455
-
EZConnect 1-855-499-RIDE (7499)
-
To receive a paratransit application, please contact;
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BCare - customer service number 513-785-5237
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Access - customer service number 513-531-8888
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EZConnect 1-855-499-RIDE (7499)
To learn more about ADA, click here.
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During the initial launch, EZConnect representatives will only be able to respond to Metro (Metro Bus, Metro Now, and Metro Access) and BCRTA (BCRTA bus, BGO, BCARE, and CincyLink) inquiries. Other transportation services may be added in the future.
Do you want to become a rider?
Learn more about the services our partner transit agencies offer and how to use them.
Important note: Some services require
pre-registration and advance trip reservations.
© 2024 by EZConnect. Created on Wix Studio.
EZConnect
Tel. 330-334-6877
1 Park Center Drive, Suite #300
Wadsworth, OH 44281
What is One Seat Ride?
The One Seat Ride project, a collaboration between Metro, BCRTA and TANK, aims to enhance ADA paratransit service by allowing certified riders to schedule regional trips (trips that cross transit service area boundaries) with a single ride. This innovative service simplifies travel planning, eliminates the need for transfers, and fosters a more interconnected system.
One Seat Ride
Call Hours
8:00AM - 9:00PM