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the easiest most convenient way to ride.
What is EZConnect?
The EZConnect Call Center is a centralized one-call regional program designed to allow transit users across multiple counties to utilize a single phone number and website for easy access to public transportation services.
This program will improve and simplify paratransit reservations, ride scheduling, dispatching, and customer relations services to large regions with multiple public transportation providers.
FAQ
For the initial phase of EZConnect, Metro will be handling after-hours calls for both Metro and BCRTA.
Supported by NEORide, the EZConnect project has received over 2 million in federal and state grant funding.
When calling EZConnect, customer service agents can provide information regarding;
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Where your bus is (fixed route or paratransit)
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Allow for cancelation of any BGo, Saferide, BCare, Metro Access or MetroNow services.
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Review and assist with existing rides.
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Provide information regarding EZfare payments.
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The EZConnect call center operates from 6:00 PM to 9:00 PM (after the BCRTA and Metro call center closes for the day). All telephone calls to their call centers will be forwarded to the EZConnect centralized information center.
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BCRTA customer service 513-785-5237
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Metro customer service 513-621-4455
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EZConnect 1-855-499-RIDE (7499)
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To receive a paratransit application, please call EZConnect 1-855-499-RIDE (7499)
During the initial launch, EZConnect representatives will only be able to respond to Metro (Metro Bus, Metro Now, and Metro Access) and BCRTA (BCRTA bus, BGO, BCARE, and CincyLink) inquiries. Other transportation services may be added in the future.
The EZConnect call center operates from 6:00 PM to 9:00 PM (after the BCRTA and Metro call center closes for the day). All telephone calls to their call centers will be forwarded to the EZConnect centralized information center.
The call center number is 1-855-499-RIDE (7499)
To receive a paratransit application, please contact;
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BCare - customer service number 513-785-5237
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Access - customer service number 513-531-8888
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EZConnect 1-855-499-RIDE (7499)
To learn more about ADA, click here.
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During the initial launch, EZConnect representatives will only be able to respond to Metro (Metro Bus, Metro Now, and Metro Access) and BCRTA (BCRTA bus, BGO, BCARE, and CincyLink) inquiries.
Supported by NEORide, the EZConnect project has received over $4 million in federal and state grant funding.
The EZConnect Call Center is a centralized one-call regional program designed to allow transit users across multiple counties to utilize a single phone number and website for easy access to public transportation services.
This program will improve and simplify paratransit reservations, ride scheduling, dispatching, and customer relations services to large regions with multiple public transportation providers.
For Metro and BCRTA transit customers, additional late night customer service call hours will now be available beginning February 3rd from 6 p.m. – 9 p.m. Monday-Friday.
Specifically designated EZConnect call takers will be answering after hour calls for both Metro and BCRTA.
When calling EZConnect, representatives can:
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Provide information on where your bus is (fixed route or paratransit)
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Look up information regarding existing rides
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Cancel any Metro (Access or MetroNow!) and BCRTA (BGo, Saferide, BCAre) rides
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Provide information regarding EZfare
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Do you want to become a rider?
Learn more about the services our partner transit agencies offer and how to use them.
Important note: Some services require
pre-registration and advance trip reservations.
What is One Seat Ride?
The One Seat Ride project, a collaboration between Metro, BCRTA and TANK, aims to enhance ADA paratransit service by allowing certified riders to schedule regional trips (trips that cross transit service area boundaries) with a single ride. This innovative service simplifies travel planning, eliminates the need for transfers, and fosters a more interconnected system.
One Seat Ride
Call Hours
8:00AM - 9:00PM