Thank you for using the NEORide Trip Booking App (EZConnect) powered by Via Mobility LLC (“Via”) brought to you by NEORide, with mobile pass sales (the “Service”). Please read these terms and conditions carefully as this agreement constitutes a binding contract.

 

NEORide, and Via may modify the terms and conditions relating to the Service at any time by posting revised terms and conditions. By using the NEORide’s trip planning app EZConnect (or other partner agency apps powered by Via), you are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by NEORide, including https://www.ezconnect.org/privacy-policy.

 

The Service permits you to utilize any website, mobile application, or Internet service under NEORide’s control, whether partial or otherwise, in connection with providing Via’s online platform that connects users with vehicle-sharing transportation providers to reserve (“Reservations”) rides (“Rides”) with NEORide’s Partner Agencies.

 

The Service is not the only manner in which you can book a ride. You may also arrange for individual transportation services by contacting one of NEORide’s Partner Agencies directly. NEORide is not responsible for fees accrued from a Partner Agency.

 

Who is Eligible to Use the Service

You must be at least eighteen (18) years or older to utilize the Service. If you are under the age of 18, you warrant and represent that you have consent to utilize the Service from a parent or guardian by registering for and using the Service. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact NEORide at   info@ezconnect.com.

 

Account Information

You are responsible for you log-in credentials and for keeping your information accurate.

 

You are responsible for any activity resulting from the use of your log-in credentials on the Service.

 

You represent and warrant that the information you provide to NEORide or Via upon use of the Service and at all other times will be true, accurate, current, and complete.

 

To use the Service, you may need to log-in by providing a username, password, and cellular phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behavior of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service.

 

You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify NEORide and Via by email at info@ezconnect.com and support@ridewithvia.com respectively. You will be solely responsible for the losses incurred by NEORide, Via, or others due to any unauthorized use of your account.

 

Fee

NEORide does not charge you a fee to utilize the Service.  The price of a Ride is managed by NEORide’s Partner Agencies directly. For more information on fares please visit the NEORide fare information web page.

 

NEORide or Via Communication

We communicate with you by email, text message or posting notice on the Service. You agree to receive email from us at the email address you provided to us for customer service-related purposes.

 

Electronic Notices. By using the Service or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please contact Via at support@ridewithvia.com.

 

SMS Text Messages. We may send you an SMS text message to the phone number you provide upon registering with the Service (i) when you register with the service, (ii) when you make a Reservation, (iii) when your vehicle is approaching the designated pick-up location, (iv) when your vehicle is at the designated pick-up location, and (v) when you reset your password with the service. Text message and data rates, as determined by your wireless carrier, may apply. By registering with the Service, you consent to receive these SMS text messages.

 

Violating these Terms and Conditions

If you do not act acceptably, we may prohibit your use of the Service. We reserve the right to suspend or terminate your account and prevent access to the Service for any reason. You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of your breach of these Terms and your use of the Service.

 

Liability Disclaimer

NEORide is not liable for anything that happens to you that somehow may be connected to your use of the Service. If you use the Service in a way that causes us to be included in litigation, you agree to pay all legal fees and costs for released parties.

 

In no event will NEORide or any partner transit agency be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.  In no event will Via be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.  Neither NEORide nor Via shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

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NEORide is located in Ohio. Therefore, any disputes, claims, controversies, or litigation you have with NEORide while utilizing the services pertaining to these Terms and Condition must be filed in the Medina County Court of Common Pleas in Ohio for state-based claims, or for federal matters, within the United States District Court for the Northern District of Ohio.

 

These Terms and the relationship between you and Via shall be governed by the laws of the state of New York without regard to its conflict of law provisions. You agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Service under the rules of the American Arbitration Association. You covenant not to sue Via in any other forum.

 

Support

If you have any questions or problems with the mobile applications, please review our FAQs at www.neoride.org for answers to the most common questions NEORide receives from its users.